Responsible Gaming
at tk995
At tk995, we believe that gaming should always be an enjoyable experience. Our responsible gaming programme gives every Bangladesh player the tools, information, and support needed to stay in control — because your wellbeing matters more than any bet.
Strictly 21 & Over
Players must be aged 21 or above to register and play on tk995.
Our Commitment
Why Responsible Gaming Matters to tk995
tk995 was built for Bangladeshi players who love the thrill of cricket betting, live casino action, and slots. We are proud of the entertainment we deliver — but we are equally proud of the safeguards we have put in place to protect the players who trust us with their time and money.
Problem gambling is a genuine concern across online gaming platforms worldwide. While the vast majority of players enjoy gambling purely as a leisure activity, a small percentage may find that their gaming habits become difficult to manage. Recognising the early warning signs and having access to effective tools can make a significant difference.
That is why tk995 has invested in a comprehensive responsible gaming framework that includes spending controls, cooling-off periods, self-exclusion options, and a dedicated support team available around the clock in English. Every feature described on this page is free to use and can be activated immediately through your account settings or by contacting our support team at [email protected].
This page outlines every tool and resource available to you. We strongly encourage all players to read through this information — not because we expect every player to experience difficulties, but because being informed puts you firmly in control of your gaming experience from day one.
Important Notice
tk995 strictly prohibits gambling by anyone under the age of 21. Age verification is mandatory during registration. Players found to be underage will have their accounts closed immediately and any deposits returned where possible.
Player Protection Tools
Tools to Keep You in Control
Every tool listed below is available to all registered tk995 players at no cost. They can be activated instantly and, where required for player safety, cannot be reversed during the cooling-off period.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Lowering your limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period before the change applies.
- Daily limit: resets at midnight BST (UTC+6)
- Weekly limit: resets every Monday at 00:00 BST
- Monthly limit: resets on the 1st of each month
Session Time Limits
Define the maximum amount of time you want to spend in a single gaming session on tk995. Once your session limit is reached, you will receive a notification and be logged out automatically. This feature helps maintain healthy gaming habits by ensuring you take regular breaks.
- Set limits from 15 minutes to 8 hours per session
- Warning alerts at 75% of your session limit
- Automatic logout enforced at the limit boundary
Time-Out (Cooling-Off)
Take a short break from tk995 without permanently closing your account. A time-out temporarily suspends your account for a period of your choosing. During a time-out, you cannot deposit, play, or access any gaming features — giving you space to reassess your gaming habits.
- Available durations: 24 hours, 3 days, 7 days, 30 days
- Cannot be cancelled once activated
- Account reactivates automatically after the period ends
Self-Exclusion
If you feel your gambling is becoming a serious problem, self-exclusion allows you to close your tk995 account for an extended period. Self-exclusion is a firm commitment — once activated, it cannot be reversed during the selected exclusion period, and tk995 will not accept any requests to reinstate the account early.
- Options: 6 months, 1 year, 3 years, or permanent
- All pending withdrawals processed to your account
- Activate by contacting [email protected] immediately
Marketing Opt-Out
Players who feel that promotional messages are triggering unwanted urges to gamble can opt out of all marketing communications from tk995 at any time. This includes bonus offer emails, BPL season promotions, SMS alerts, and in-platform push notifications — all can be disabled with a single request.
- Opt out via account communication preferences
- Or email [email protected] to confirm removal
- Takes effect within 48 hours of your request
Loss Limits
In addition to deposit limits, tk995 offers loss limits that prevent your net losses from exceeding a set amount within a defined time period. Once your loss limit is reached, you will be unable to place further bets until the limit period resets. Loss limits are a powerful tool for maintaining a healthy bankroll.
- Configurable on a daily, weekly, or monthly basis
- Calculated on net losses (losses minus winnings)
- Reductions apply instantly; increases require 24 hours
Step-by-Step Guide
How to Set Your Limits on tk995
Setting responsible gaming controls on your tk995 account takes less than two minutes. Follow the steps on the right to activate deposit limits, session controls, or request self-exclusion. If you encounter any difficulty at any step, our 24/7 support team is ready to assist.
All Controls Are Free
Every responsible gaming tool on tk995 is available at no charge. There are no fees, no hidden conditions, and no restrictions on how many times you adjust your limits — within the 24-hour cooling-off policy for increases.
Need Immediate Help?
If you need to self-exclude urgently, do not wait to log in. Send an email to [email protected] with the subject line "Self-Exclusion Request" and your registered username. Our team will act on your request immediately.
-
1
Log In to Your tk995 Account
Visit tk995.io and log in with your registered username and password. If you have two-factor authentication enabled, complete the SMS verification step as normal.
-
2
Navigate to Account Settings
Click on your account icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu. This is where all responsible gaming controls are located.
-
3
Select "Responsible Gaming"
Within Account Settings, locate the "Responsible Gaming" tab. You will see all available controls listed clearly — deposit limits, loss limits, session time limits, time-out, and self-exclusion.
-
4
Choose Your Control and Set Your Preference
Select the tool you wish to activate. Enter your preferred limit amount or duration. For deposit and loss limits, choose the applicable period (daily, weekly, or monthly). Review your selection carefully before confirming.
-
5
Confirm and Save
Click "Save Changes" to apply your limit. You will receive a confirmation notification on screen and an email to your registered address. Limits that reduce your spending apply immediately. Limit increases require a 24-hour review period before they take effect.
-
6
Contact Support for Self-Exclusion
Self-exclusion requests must be confirmed by our support team to ensure they are applied correctly. Email [email protected] with your username and your chosen exclusion duration. Your account will be suspended within one hour of the request being received.
Spending Controls
Types of Limits Available at tk995
tk995 offers multiple overlapping spending controls so you can build a personalised safety net that fits your individual circumstances and gaming budget.
Self-Assessment
Is Gambling Affecting Your Life?
The following questions are designed to help you reflect honestly on your gambling habits. This is not a clinical diagnostic tool — it is a private self-check intended to prompt thoughtful consideration. If you answer "yes" to two or more of these questions, we strongly encourage you to use the responsible gaming tools available on tk995 or to reach out to our support team.
Your Answers Are Private
This self-assessment is for your own reflection only. You do not need to share your answers with tk995. It is simply a structured way to think clearly about your relationship with gambling.
Responsible gaming starts with self-awareness. Many players who develop problematic gambling habits report that the early signs were present for weeks or months before they acknowledged them. The sooner you recognise a pattern, the more effective the available tools will be.
If you feel uncomfortable answering these questions, that discomfort itself may be meaningful. Our support team at [email protected] is trained to assist players who are concerned about their gaming without judgement.
Do you find yourself spending more money on gambling than you originally intended when you sat down to play?
Have you ever borrowed money, sold possessions, or used funds meant for household expenses (such as rent, food, or utility bills) in order to gamble?
Do you feel restless, irritable, or anxious when you try to cut down on your gambling or when you are unable to access a gambling platform?
Have you tried to win back money you have lost by continuing to gamble — a behaviour sometimes called "chasing losses"?
Has gambling caused arguments, tension, or concern within your family or among close friends in Dhaka, Chittagong, Sylhet, or wherever you are based?
Do you find it difficult to stop gambling once you have started, even when you are losing consistently or have reached your planned budget?
Have you ever neglected work, study, family responsibilities, or personal health in order to spend more time gambling online?
Two or More "Yes" Answers?
Please consider using the self-exclusion or time-out tools on tk995, or contact our support team at [email protected]. You do not have to manage this alone — support is free and available right now.
Age Verification
Preventing Underage Gambling
tk995 operates a strict 21+ age policy. We use multiple verification methods to ensure that only adults of legal gambling age are permitted to register and play on our platform.
Mandatory Age Declaration
All players must confirm they are 21 years of age or older during the registration process. Providing false age information is a breach of our Terms & Conditions.
KYC Identity Verification
Before processing any withdrawal, tk995 requires verified identity documents — including a national ID card or passport — to confirm that the account holder is aged 21 or above.
Parental Controls Guidance
Parents and guardians are advised to install internet filtering software on shared devices to prevent minors from accessing online gambling platforms. Keep your login credentials private and never share your password.
Report Suspected Underage Access
If you believe a minor may have accessed or is attempting to access tk995, please report this immediately to [email protected]. We treat all such reports as urgent and act on them without delay.
Get Help
Support Resources for Bangladesh Players
You are not alone. Below are the channels through which you can seek help — whether that means adjusting your limits, requesting self-exclusion, or simply talking to someone about your concerns.
tk995 Responsible Gaming Support
Our dedicated support team is available 24 hours a day, 7 days a week in English. Whether you want to set a limit, request a time-out, or discuss self-exclusion, we are here to help with no judgement.
- Available: 24/7, including Eid, Pohela Boishakh, and all public holidays
- Language: English (Bangladesh Standard Time, UTC+6)
- Response time: Within 1 hour for urgent responsible gaming requests
- Self-exclusion requests actioned within 60 minutes of receipt
Contact our responsible gaming team: [email protected]
Subject line: "Responsible Gaming Request" for fastest routing
Confidential and Non-Judgmental
All responsible gaming requests are handled by trained support staff and are treated with complete confidentiality. Reaching out for help is a sign of strength, and we will support you through every step of the process.
Email Support
Send your responsible gaming request or concern to [email protected] at any time. Include your registered username and a brief description of what you need. Our team will respond within one hour for urgent requests and within 24 hours for general enquiries.
Urgent Self-Exclusion
If you need your account suspended immediately, email [email protected] with the subject line "Urgent Self-Exclusion" and your username. Your account will be suspended within 60 minutes, regardless of the time of day or day of week.
Talk to Someone You Trust
Sometimes the most important first step is talking openly with a trusted friend or family member about your concerns. You do not have to face this alone — and reaching out to someone close to you can make a meaningful difference alongside the practical tools we provide.
Mindful Gaming Tips
Playing Responsibly Every Session
Only Gamble What You Can Afford to Lose
Before each session, decide on a budget using money set aside purely for entertainment — never use funds meant for rent, food, bKash transfers, or essential household costs.
Treat Gambling as Entertainment
Approach tk995 the way you would enjoy watching a BPL match or a Eid gathering — as a form of leisure, not as a source of income or a solution to financial pressure.
Set a Time Limit Before You Start
Decide in advance how long you intend to play and stick to it. Use the session time limit feature in your tk995 account settings to enforce this automatically if needed.
Never Chase Losses
Losses are a normal part of gambling. If you find yourself increasing bets or depositing more money in an attempt to recover losses, stop immediately and use the time-out feature or contact our support team.
Balance Gambling With Other Activities
Make sure gambling is just one of many leisure activities in your life. Time with family, exercise, hobbies, and social activities are all important for maintaining a healthy balance.
Avoid Gambling Under Stress
Gambling while stressed, upset, or under the influence of alcohol or substances impairs decision-making and increases the risk of making choices you may later regret. Take a break and return when you feel calm.
Enjoy tk995 Safely
You are in control. Use the tools on this page to set your limits, explore our games at your own pace, and reach out to our support team any time you need assistance. Safe, responsible gaming is the only kind we want you to enjoy.