tk995 Privacy
Policy
At tk995, your personal data is handled with the highest standards of care. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you have as a registered player on our Bangladesh platform.
Our Data Commitments
How tk995 Protects Your Privacy
tk995 is built on a foundation of trust. Below are the core principles that guide every data decision we make on behalf of our players in Bangladesh.
Data Minimisation
tk995 collects only the personal data that is strictly necessary to deliver our services, verify your identity, and comply with responsible gaming obligations. We do not collect data speculatively or beyond what is needed.
SSL Encryption
All data transmitted between your device and the tk995 platform is protected by industry-standard SSL/TLS encryption. Sensitive personal and financial information is encrypted both in transit and at rest on our secure servers.
Your Rights, Respected
Registered players on tk995 have the right to access, correct, or request deletion of their personal data at any time. Submit a data request to [email protected] and our team will respond within a reasonable timeframe.
No Third-Party Selling
tk995 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data shared with service partners — such as payment processors and game studios — is limited strictly to what is required to deliver your gaming experience.
Transparent Purpose
Every category of data we collect is tied to a clearly defined, legitimate purpose — whether that is processing your bKash deposit, verifying your age, or detecting fraud. We do not use your data for undisclosed purposes.
Defined Retention Limits
tk995 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable legal and regulatory obligations. Data that is no longer needed is securely deleted or anonymised.
Full Legal Document
Complete Privacy Policy
This Privacy Policy governs all personal data collected and processed by tk995. By registering an account or using any tk995 service, you confirm that you have read and understood this Policy in its entirety.
Who We Are
This Privacy Policy is issued by tk995 ("the Platform", "we", "us", "our"), the operator of the online betting and casino platform accessible at https://tk995.io. tk995 is an online gaming platform designed exclusively for the Bangladesh market, providing sports betting (including cricket, football, and kabaddi), live casino games, slot games, and crash game products to registered players aged 21 and above.
For the purposes of this Policy, tk995 acts as the data controller in respect of personal data collected from registered players, prospective players, and visitors to the tk995 website. As data controller, tk995 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted in accordance with applicable data protection principles.
Contact for Data Matters: For any queries related to this Privacy Policy, your personal data, or exercising your data rights, please contact the tk995 Data Protection team at [email protected]. Our team is available 24/7 in English.
This Policy applies to all personal data collected through the tk995 website, mobile-optimised platform, live chat support, email correspondence, and any other channel through which you interact with tk995. It does not apply to third-party websites or services that may be linked from within the platform — for example, the websites of game studios or payment providers. You should review the privacy policies of those third parties independently.
Data We Collect
tk995 collects personal data through multiple channels during the course of your relationship with the platform. The categories of data we collect include the following:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national ID number | Registration form, KYC verification |
| Contact Data | Email address, mobile phone number, district/division (e.g., Dhaka, Chittagong, Sylhet) | Registration form, account settings |
| Financial Data | bKash / Nagad / Rocket / Upay account number, Visa/Mastercard last four digits, transaction history | Deposit and withdrawal requests |
| Verification Data | Copies of national ID card, passport, utility bills, selfie photographs | KYC identity verification process |
| Technical Data | IP address, device type, browser type, operating system, session duration, login timestamps | Automatically via cookies and server logs |
| Usage Data | Pages visited, games played, bet history, bonus claimed, deposit amounts | Automatically via platform activity tracking |
| Communications Data | Support chat transcripts, email content, feedback submissions | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, session time preferences | Account settings, support requests |
Where tk995 is required by law or responsible gaming obligations to collect certain personal data, failure to provide that data may prevent tk995 from opening or maintaining your account or processing your financial transactions.
Sensitive Data: tk995 does not intentionally collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) unless specifically required for identity verification purposes and with your explicit consent.
How We Use Your Data
tk995 uses your personal data for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes described in this section. The primary purposes for which we process your data are:
- Account registration and management: Creating and maintaining your player account, verifying your identity and age (21+ policy), and enabling you to log in securely.
- Service delivery: Processing your bets, managing game sessions, calculating and crediting winnings, and providing access to all tk995 product categories including cricket betting, live casino, and slots.
- Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and processing withdrawal requests to your verified payment accounts.
- Identity verification (KYC): Verifying your identity, age, and source of funds as required by our responsible gaming and anti-money-laundering obligations.
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, multi-accounting, money laundering, and other prohibited conduct on the platform.
- Customer support: Responding to your queries, complaints, and support requests, and maintaining records of communications for quality assurance purposes.
- Responsible gaming: Monitoring your gaming behaviour for signs of problem gambling, enforcing self-exclusion and deposit limit requests, and sending responsible gaming notifications where appropriate.
- Platform improvement: Analysing usage data to improve the design, performance, and product offering of the tk995 platform.
- Marketing communications: Sending you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal promotions (such as BPL or Eid offers), and new product launches — but only where you have opted in to receive such communications, or where we have a legitimate interest to do so.
- Legal compliance: Meeting our obligations under applicable laws and responding to lawful requests from competent authorities.
Marketing Opt-Out: You may withdraw consent to receive marketing communications at any time by contacting [email protected] or updating your communication preferences in your account settings. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.
Legal Basis for Processing
tk995 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:
- Contract performance: Processing that is necessary to fulfil our obligations under the contract formed when you register a tk995 account — including account management, payment processing, and bet settlement.
- Legal obligation: Processing that is required to comply with applicable laws and regulations, including age verification, identity verification, anti-money-laundering (AML) checks, and responsible gaming reporting obligations.
- Legitimate interests: Processing carried out for purposes that represent our legitimate business interests, including fraud prevention, platform security, and improving the quality of our services, where such interests are not overridden by your rights and interests.
- Consent: Processing based on your freely given, specific, informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting prior processing.
Where we rely on legitimate interests as the legal basis for processing, we carry out a balancing test to ensure that our interests are proportionate and do not unduly impact your privacy rights. If you wish to understand the specific legal basis applied to any particular processing activity, please contact us at [email protected].
Sharing Your Data
tk995 does not sell, rent, or trade your personal data to any third party. We may, however, share your data with selected third parties in the following circumstances and to the extent strictly necessary:
- Payment service providers: bKash, Nagad, Rocket, Upay, and card payment processors (Visa/Mastercard acquiring banks) receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection standards.
- Identity verification (KYC) providers: Third-party identity verification services may receive copies of your identification documents to confirm your identity and age on our behalf.
- Game studios and content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your player session data to facilitate game delivery and maintain game integrity. These studios do not receive your full personal profile.
- Technology and hosting providers: Cloud infrastructure and platform hosting partners may process your data on our behalf as data processors under contractual data processing agreements that bind them to appropriate security and confidentiality standards.
- Fraud prevention and security services: We may share technical data (such as IP addresses and device fingerprints) with fraud detection services to protect the platform and its players from unauthorised access and abuse.
- Legal and regulatory authorities: tk995 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by law, court order, or to protect the legal rights of tk995 or third parties.
Data Processor Agreements: All third parties who process personal data on behalf of tk995 are required to enter into data processing agreements that impose obligations equivalent to those described in this Policy. tk995 remains responsible for ensuring that third-party processors handle your data in accordance with applicable privacy standards.
tk995 does not transfer your personal data to countries outside Bangladesh without ensuring that adequate safeguards are in place to protect your data rights. Where international data transfers occur — for example, to cloud hosting providers or game studios with servers located overseas — we ensure that appropriate contractual protections are in place.
Cookies & Tracking
tk995 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse traffic, and deliver relevant promotional content. A cookie is a small text file placed on your device by a website when you visit it. Cookies do not contain executable code and cannot access data stored on your device beyond what they have themselves stored.
The types of cookies used on the tk995 platform are described below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent fraud, enable core platform functions (e.g., bet placement, game loading) | Session / up to 24 hours |
| Functional | Remember your preferences such as language, game lobby filters, and notification settings | Up to 12 months |
| Analytics | Understand how players navigate the platform, identify popular features, and improve performance | Up to 24 months |
| Marketing | Deliver relevant promotional content, measure the effectiveness of campaigns (e.g., BPL season promotions) | Up to 12 months |
Strictly necessary cookies are deployed without requiring your consent as they are essential for the platform to function. All other cookie categories require your explicit consent, which you may provide or withdraw via your browser settings or the tk995 cookie preference centre.
Most web browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will prevent the tk995 platform from functioning correctly and may prevent you from logging in or placing bets. Disabling analytics or marketing cookies will not impair core platform functionality.
Data Security
tk995 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption: All data transmitted between your browser or device and the tk995 servers is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using the platform.
- Encryption at rest: Sensitive personal data, including financial account details and identity documents, is encrypted when stored on our servers.
- Access controls: Access to personal data is restricted to authorised tk995 personnel and service providers on a strict need-to-know basis. All staff with access to personal data are trained on data protection obligations and confidentiality requirements.
- Two-factor authentication (2FA): tk995 supports SMS-based 2FA for player accounts. Players are strongly encouraged to enable 2FA to provide an additional layer of protection for their account.
- Fraud detection systems: Automated systems monitor all account and transaction activity in real time to detect and flag suspicious behaviour, including unauthorised login attempts, unusual betting patterns, and potential account takeovers.
- Regular security assessments: tk995 conducts periodic security reviews and vulnerability assessments of its platform infrastructure to identify and remediate potential weaknesses.
Your Responsibility: While tk995 takes robust measures to protect your data, you also play an important role. Keep your login password confidential, do not share it with anyone, and enable 2FA where possible. If you believe your account has been compromised, contact [email protected] immediately.
No method of electronic transmission or storage is 100% secure. While tk995 employs best-practice security measures, we cannot guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights or interests, tk995 will notify affected players without undue delay in accordance with applicable legal requirements.
Data Retention
tk995 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention guidelines apply:
- Active account data: Personal data associated with an active player account is retained for the duration of the account relationship and for a period of up to five (5) years following account closure, to meet legal, regulatory, and audit requirements.
- Financial transaction records: Deposit, withdrawal, and bet history records are retained for a minimum of five (5) years from the date of the transaction to comply with financial record-keeping and anti-money-laundering obligations.
- Identity verification documents: KYC documents (such as national ID copies and selfie photographs) are retained for five (5) years following account closure or the last verified transaction, as required for anti-money-laundering compliance.
- Support communications: Customer support chat transcripts and email correspondence are retained for three (3) years from the date of the interaction for quality assurance and dispute resolution purposes.
- Marketing consent records: Records of your marketing consent or opt-out status are retained for the duration of the account relationship plus three (3) years, to demonstrate compliance with consent obligations.
- Analytics data: Anonymised or aggregated analytics data may be retained indefinitely for platform improvement and business analysis purposes, as it cannot be used to identify individual players.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. tk995 periodically reviews its data retention practices to ensure compliance with this Policy.
Your Rights
As a registered player on tk995, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to all verified requests within a reasonable timeframe, normally within 30 days.
Right of Access
Request a copy of the personal data tk995 holds about you and information about how it is being used.
Right to Rectification
Request correction of inaccurate or incomplete personal data held in your tk995 account.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Restriction
Request that tk995 restricts processing of your data in certain circumstances, such as where you contest its accuracy.
Right to Portability
Request that tk995 provides your personal data in a structured, commonly used, machine-readable format so you can transfer it elsewhere.
Right to Object
Object to processing of your personal data for direct marketing or where processing is based on legitimate interests.
Please note that some rights are subject to limitations. For example, tk995 may be unable to delete certain data that is required to be retained by applicable law, or that is necessary to resolve a pending dispute. We will always explain the basis for any limitation when responding to your request.
Identity Verification: For your protection, tk995 may need to verify your identity before processing a data rights request. This ensures that personal data is not disclosed to or acted upon at the request of an unauthorised third party.
Children & Minors
tk 995 services are strictly intended for players aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Our registration process includes mandatory age verification steps designed to prevent minors from creating accounts on the platform.
If tk995 becomes aware that personal data has been collected from a person under the age of 21 without appropriate consent or verification, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be returned to the originating payment source where technically and legally feasible.
21+ Policy: Registration on tk995 constitutes a declaration that you are aged 21 or above. Providing false information about your age is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of any balances held. If you are aware of a minor attempting to access tk995, please notify us immediately at [email protected].
Parents and guardians are encouraged to make use of parental control software to restrict minors' access to online gambling platforms. If you are concerned about your own gambling behaviour or that of someone in your household, please visit our Responsible Gaming page for guidance and self-help tools.
Changes to this Policy
tk995 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we offer. When material changes are made, we will notify registered players by email to the address associated with their account, or by displaying a prominent notice on the tk995 platform, at least fourteen (14) days before the changes take effect.
The updated Privacy Policy will always be accessible at https://tk995.io/privacy-policy with the effective date clearly stated at the top of the document. We encourage you to review this page periodically to stay informed about how tk995 protects your personal data.
Your continued use of the tk995 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with any changes to this Policy, you must stop using the tk995 platform and may request account closure by contacting [email protected].
Previous versions of this Privacy Policy are available upon request by contacting our Data Protection team. All version history is maintained for a minimum of five (5) years.
Contact Us
If you have any questions, concerns, or requests in relation to this Privacy Policy or the way tk995 handles your personal data, please do not hesitate to reach out to us. Our Data Protection team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) and is committed to responding to all data-related enquiries promptly and thoroughly.
You may contact us by email at the address below. Please note that this is a plain-text address — it is not a clickable link — and you should copy it into your email client to send us a message:
Data Protection Enquiries: [email protected]
When submitting a data rights request or complaint, please include your registered username, the email address associated with your tk995 account, and a clear description of your request or concern. This will help our team locate your records and respond as efficiently as possible.
If you are not satisfied with our response to a data-related complaint, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. tk995 is committed to cooperating with any such process in good faith.
Know Your Rights
Your Data, Your Control
tk995 puts you in control of your personal information. Here is a quick summary of how you can manage your data and privacy preferences as a registered player.
Update Your Profile
Log in to your tk995 account and navigate to account settings to update your contact details, communication preferences, and responsible gaming limits at any time.
Submit a Data Request
To access, correct, or delete your personal data, send a written request to [email protected] from your registered email address. Our team will verify your identity and respond within 30 days.
Manage Marketing Preferences
Opt out of promotional emails and SMS notifications at any time through your account communication settings or by contacting the tk995 support team directly via email.
Close Your Account
You may request account closure at any time by contacting [email protected]. Upon closure, your data will be retained only for the minimum period required by our legal and regulatory obligations.
Ready to Play on tk995?
Now that you have reviewed our Privacy Policy and understand how we protect your data, explore everything tk995 has to offer — from live cricket betting to slots and a world-class live casino.